Help & Support

🌐 Help & Support

Prism Browser - Your privacy-focused browsing companion for iPad

📚 Getting Started

Welcome to Prism Browser! Here's everything you need to know to get started with your new privacy-focused browser.

First Time Setup

Create Your First Profile: Prism uses profiles to separate your browsing contexts (work, personal, shopping, etc.)
Choose Your Colors: Each profile has a unique color for easy identification
Enable Features: Turn on ad blocking, desktop mode, and other features per profile
Set as Default: Make Prism your default browser in Settings → General → Default Browser App

✨ Key Features

👤 Multiple Profiles

Separate your browsing with independent profiles, each with its own history, bookmarks, and settings.

🛡️ Ad Blocking

Built-in content blocking stops ads and trackers from following you across the web.

🔒 Privacy Protection

All data stays on your device. We don't collect, store, or transmit your browsing history.

🖥️ Desktop Mode

Access desktop versions of websites for the full experience on your iPad.

🕵️ Incognito Tabs

Browse privately without saving history or cookies. Perfect for sensitive searches.

🔐 Biometric Lock

Protect your profiles with Face ID or Touch ID for extra security.

❓ Frequently Asked Questions

How do I create a new profile?

Tap the profile icon in the bottom left corner, then tap "Add Profile". Choose a name, color, and icon for your new profile. You can enable features like ad blocking and desktop mode during setup or change them later in profile settings.

How do I switch between profiles?

Tap your current profile icon in the bottom left corner to see all your profiles. Tap any profile to switch to it instantly.

How do I enable ad blocking?

Ad blocking is enabled by default for new profiles. To toggle it:

Tap your profile icon
Tap the settings gear next to your profile name
Toggle "Ad Blocking" on or off

What is Desktop Mode?

Desktop Mode makes websites think you're browsing from a Mac instead of an iPad. This gives you access to full desktop versions of sites. Enable it in your profile settings.

How do I lock a profile with Face ID?

To protect a profile with biometric authentication:

Go to profile settings (tap profile icon → settings gear)
Toggle "Biometric Lock" on
You'll need to authenticate with Face ID/Touch ID each time you access this profile

How do I manage bookmarks?

Tap the bookmark icon in the address bar to save a page. To view all bookmarks, tap the bookmark icon in the bottom toolbar. You can pin favorites to appear in your homepage for quick access.

How do I open incognito tabs?

Tap the tab icon, then tap "New Incognito Tab". Incognito tabs don't save history, cookies, or form data.

Can I sync my data across devices?

Currently, Prism stores all data locally on your device for maximum privacy. Cloud sync is not available, but may be added in future updates with end-to-end encryption.

How do I clear my browsing history?

Go to Settings → History. You can clear history for specific time periods or all history at once. Each profile has its own separate history.

How do I delete a profile?

Tap your profile icon → tap the settings gear next to the profile you want to delete → scroll down and tap "Delete Profile". This will permanently delete all data for that profile.

🔧 Troubleshooting

App is slow or unresponsive

Close unused tabs to free up memory
Clear browsing history and cache
Restart the app
Update to the latest version

Websites not loading correctly

Try disabling ad blocking for that specific site
Toggle Desktop Mode on/off
Clear cookies and website data for that site
Check your internet connection

Face ID/Touch ID not working

Make sure biometric authentication is enabled in iOS Settings → Face ID & Passcode
Try re-enabling Biometric Lock in profile settings
Restart your device

Can't set Prism as default browser

Go to iOS Settings → Prism → Default Browser App
Select "Prism" from the list
Requires iOS 14 or later

💡 Tip: Most issues can be resolved by updating to the latest version of Prism and restarting the app.

⌨️ Keyboard Shortcuts

Speed up your browsing with these keyboard shortcuts:

⌘ + T - New Tab
⌘ + W - Close Tab
⌘ + L - Focus Address Bar
⌘ + R - Reload Page
⌘ + F - Find on Page
⌘ + [ - Go Back
⌘ + ] - Go Forward

🔐 Privacy & Security

What data does Prism collect?

Prism is designed with privacy first. We DO NOT collect:

Your browsing history
URLs you visit
Search queries
Passwords or credentials
Any personal browsing data

All your data stays on your device. Learn more in our Privacy Policy.

How does ad blocking work?

Prism uses WebKit's content blocking API to filter known advertising and tracking domains. All filtering happens locally on your device - no data is sent to external servers.

Is my data encrypted?

Yes! All data is encrypted using iOS-level encryption. Profile biometric locks add an extra layer of security.

💰 Subscription & Billing

What's included in Prism Premium?

Premium features include:

Unlimited profiles (free: 3 profiles)
Unlimited tabs per profile (free: 10 tabs)
Advanced ad blocking
Priority support
Early access to new features

How do I cancel my subscription?

Subscriptions are managed through Apple:

Go to iOS Settings → [Your Name] → Subscriptions
Find "Prism Browser" and tap it
Tap "Cancel Subscription"

You'll continue to have access until the end of your billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund for your purchase.

📧 Still Need Help?

Can't find what you're looking for? We're here to help!

Email Support

Response time: Usually within 24-48 hours

📱 System Requirements

Device: iPad (6th generation or later)
Operating System: iPadOS 16.0 or later
Storage: 50 MB minimum
Internet: Required for browsing

🆕 What's New

Stay updated with the latest features and improvements:

Check the App Store for update notes
Follow dolinski.io for announcements
Enable notifications in Settings for important updates

dolinski.io • support@dolinski.io